FAQ
Frequently Asked Questions
Got questions? We’ve got answers! If you don’t find what you’re looking for here, don’t hesitate to Contact Us. We’re always happy to help you with any queries you may have.
Shipping
Can you send my order in discreet packaging?
Absolutely! Your privacy is important to us. All orders are shipped in plain, unmarked boxes with no reference to the contents. The return address will show a discreet name to ensure complete confidentiality. Your package will arrive just like any other online order—safe and private!
How fast do you fulfill orders?
We know you’re excited to receive your order, so we make it a priority to get it out the door as quickly as possible! Most orders are fulfilled within 1 business day of your order—guaranteed. If not the same day, the very next business day!
How long does it take to ship?
Once your order is processed, it will be shipped within 1 to 2 business days via Canada Post. Depending on your location, delivery times may vary, but rest assured, we’re working hard to get your order to you as quickly as possible. You'll receive tracking information as soon as it's on the way, so you can follow your package's journey.
Can I track my order?
Yes! You will receive a tracking number once your order has shipped, so you can track your package every step of the way. If you ever need help tracking or have any questions about your shipment, feel free to reach out to our customer service team.
Product Inquiries
What if I’m not sure what to order?
No problem! We're here to help you make the best choice for you. If you're unsure, check out our product descriptions—they include all the details you need. If you still have questions, don't hesitate to contact us, and we’ll be happy to give you personalized advice on the best products for your needs. We believe in empowering you with knowledge, and we’re here for all your questions!
What if I receive a defective item?
We want you to love every product you order from us! If there’s a manufacturing defect or you experience an issue with any item, please reach out to us as soon as possible. We’ll help resolve the situation by offering you a replacement or alternative solution.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, and American Express), as well as PayPal and other secure payment methods. Your payment details are processed safely, and we ensure your transaction is 100% secure.
Is my payment information safe?
Absolutely! We take your privacy and security seriously. All transactions are processed through secure payment gateways, and your personal information is always kept safe and confidential.
Returns & Exchanges
Do you accept returns or exchanges?
For hygiene and safety reasons, we do not accept returns or exchanges on intimate products once they’ve been opened or used. We want you to be completely satisfied with your purchase, so we offer detailed product descriptions and customer service to help you make informed choices before buying. If you receive a defective item, we’re happy to help with replacements or other solutions.
Can I exchange a product if it doesn't fit or meet my expectations?
Due to the nature of our products, all sales are final. But don’t worry—we make sure to provide all the information you need to make the right choice before you purchase! Our team is available to help you with any product recommendations or questions.
Do you have any tips for first-time buyers?
We love helping newbies feel confident and empowered in their purchases! Here are a few tips for your first experience:
- Start with something versatile and beginner-friendly (think: vibrators or lubricants).
- Explore our product reviews and descriptions to understand the features.
- Don’t be shy—ask us questions! Our customer service team is always ready to help guide you on your journey.
- And most importantly, take your time! There’s no rush—this is all about your comfort and pleasure.
What’s your best-selling item?
Our best-sellers often change, but the Fantasia is a crowd favorite for good reason! It’s versatile, popular, and gets rave reviews. If you're not sure where to start, that’s a great choice.
General Information
How can I contact you?
We’re here for you! If you have any questions, concerns, or just want to chat about products, feel free to Contact Us via email or our contact form. Our customer service team is available and happy to assist.
Where are you located?
We are proudly based in Canada!
Need More Help?
If you couldn’t find the answer to your question, please don’t hesitate to reach out to us. Our team is always here to help, and we want to make sure you have the best possible experience with Kinky Kayla!