Returns

Return Policy

 

No Returns & Final Sale Policy

At Kinky Kayla, we prioritize the health, safety, and well-being of our customers, which is why we have a No Returns & Final Sale policy in place for all products purchased. We understand that buying adult products is a personal and intimate experience, and we want you to make the best decision for yourself.

Why We Have This Policy:

  • Hygiene and Safety First: For health and hygiene reasons, we cannot accept returns or exchanges on any intimate items once they’ve been opened or used. This includes vibrators, dildos, lingerie, lubricants, and similar products. Our goal is to ensure that every product you receive is safe, brand new, and in its best condition when it reaches you.

 

  • Confidential and Discreet Shopping: We respect your privacy and want you to feel comfortable when shopping with us. We handle every order with the utmost discretion and care to protect your personal information and ensure that your products are shipped safely.

 

  • Final Sale, But We're Here to Help: We know that choosing the right product can be a journey of exploration and discovery. That's why we offer a comprehensive product description, including sizing, materials, and details about how each item works. If you ever need help or have any questions before purchasing, our customer service team is available to guide you with care and knowledge to ensure you make the best choice.

 

What If You Have an Issue?

While we can’t accept returns or exchanges on our intimate products, your satisfaction matters to us. If there’s an issue with the quality of your order, such as a manufacturing defect, please reach out to our team right away. We’ll work with you to resolve the issue quickly and fairly, whether that’s through a replacement or another solution.

We are committed to providing you with quality products and service. If you need assistance with product information, troubleshooting, or advice on how to use any of our items, our customer care team is here to help!

A Note on Empowerment & Care:

We understand that shopping for intimate products can be deeply personal and unique to each individual. We strive to create a safe, inclusive, and welcoming space for all our customers, where you can feel confident, respected, and empowered in your choices. If you ever feel unsure, please don’t hesitate to ask questions before making your purchase—we’re here to support you on your journey of self-discovery.